COMPANY: Tosca
SALARY: £24,000-£27,000
LOCATION: Dudley, West Midlands
THE COMPANY:
Tosca’s Mission is to revolutionise the flow of goods through the supply chain, eliminating waste at every turn. For 60 years Tosca has developed innovative solutions that deliver supply chain improvements and measurable value for suppliers, growers and retailers. Tosca has been at the forefront of the reusable revolution from the very beginning.
How do they do it?
Tosca manufacture and provide pallets, retail displays, crates for transport, dollies and bulk containers to some of the biggest Businesses in the UK and globally such as Primark, Asda, Aldi, Coca Cola, Britvic and Princes and many more.
MAIN PURPOSE OF THE ROLE:
The key purpose of the Commercial graduate role is to work within the Customer Service team to provide exceptional communication, data insight and problem solve with customers. You will be the first contact for existing customers but also new customers where you will need to provide support with onboarding, review account status, support customer audits and account checks with the finance team
DUTIES AND RESPONSIBILITES:
• Key point of contact for customers both on the Telephone and via email.
• Assist customers with support on how to use the online system and provide support when placing orders.
Problem solving for customers – anticipating changes in demand and supply.
• Tracking data to ensure high levels of quality-of-service delivery.
THE INDIVIDUAL:
Tosco are looking for an engaging, ambitious and confident individual to be able to build professional relationships with their customers daily. Excellent numerical skills and attention to detail will be important when it comes to carrying out end account checks to ensure invoices have been raised correctly. Tech savvy to be able to use the systems accordingly and to be able to help customers when using the systems. Ideal for an articulate, self-motivated, and organised individual who has had some retail, logistics or customer facing exposure would be advantageous.
The selected individual will be enrolled onto the Introduction to Business Programme and will also be given training within the specific job role.
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